Auto Enforcement Future Customer Stories
City Law Enforcement: I was called to protect and serve the public by carrying out the laws they passed. I wanted our agency to offer state-of-the-art service and protection. I wanted the evidence we gather to result in effective remedies. The public expected our procedures to keep up with a dynamic fast changing society. They expected us to follow the most court decisions. They expected us to save their money. They expected us to create modern software and deliver standard REMEDIES to common SCENARIOS.
Instead our police force, the public, and their elected officials just got more and more frustrated. Our old system just couldn’t keep up. Our front-line was slow and jammed up with confusing legacy practices. Investigative reports were manually written. The public started to lose confidence and push back. Routine actions were increasingly being perceived as excessive or arbitrary. Morale and retention tanked. Turnover was high. Instead of replacing legacy policies, our policy chiefs spun their wheels. They blew their entire budgets defending inconsistent actions taken by officers in routine scenarios.
A year ago, we partnered with AutoEnforce. Today AutoEnforce PREDICTS the single best current state of the art remedy for 70% of the scenarios our officers face. It authorizes the state of the art procedure to investigate and resolve the scenario. It produces a state-of-the-art investigative report cited perfectly for the current state of the art remedy being assessed. Community complaints per action are down 45%, civil claims were reduced by $1.6 Million, job satisfaction is up 15% overall and a whopping 65% among new recruits. Within 6 months, the dramatic improvements in morale and budget were noticed by two neighboring police departments. They already started using AutoEnforce. Last month our policy chiefs and officers worked with judges, prosecutors and even public health services, to map two sophisticated scenarios. Their procedures and remedies were so swiftly adopted by the front-line that the entire criminal enterprise was taken down with 25% of the resources. The outcome was so effective that our legislature added it as an option to sentencing guidelines.
Public School District: I became an educator because I wanted to impact children and change their lives, the way mine was changed.
Instead of a consistent learning environment, each teacher had different procedures. What should have been routine discipline for common disruptions spiraled out of control. Students and parents felt singled out and pushed back. Our students and staff were stressed out, frustrated and on edge. Classroom teacher turnover was high and so were days lost to illness.
A year ago, we partnered with AutoEnforce. We had no idea that software to decrease classroom disruptions would result in a 200% increase in the Current-State-of-the-art Classroom Management Plans created by teachers. Classroom disruptions were reduced by 65%. For the remainder, AutoEnforce PREDICTED the Current-State-of-the-art REMEDY, proven by past outcomes to be the most effective. The parents and students are happier and more accepting of disciplinary actions.
Code Compliance: I was accountable for enforcing local codes and living standards. I saw small businesses defrauded and debtors harassed. I saw families made ill by unhealthy air, water and housing. I saw workers suffer the pernicious health effects of substandard wages and working conditions. I saw kids suffer as tragedy led their parents to disintegrate or fail to integrate.
As media made public services more transparent, recipients were demanding my agencies deliver equal PROCEDURES and equal REMEDIES, especially for routine SCENARIOS.
We had no competition to drive innovation and we could levy taxes. So we didn't automate our concrete deliverable; which is standard procedures and remedies for routine front-line scenarios. Instead we created contradictory higher layers of roles to review, comment, defend, support, litigate and report upon the deliverable.
As our routine REMEDIES got more expensive, conflicted, time consuming, non-standard, unequal, we lost support. We became less popular. Front-line agents, subject to more animosity and abuse, quickly bailed or moved into higher layers. Our learning curve was 6.5 years to become subject matter expert (SME) in the front-line concrete deliverable. But the burnout rate drove retention to an average of only 6 years.
About a year and a half ago my agency partnered with AutoEnforce. Within 10 months we had delivered a tool to the front-line agents that automated about half the concrete deliverable. Our policy chiefs had forecast they could authorize policy on 2 or 3 routine scenarios a week. By the end of the third month they were over 100. By the end of the first year our front-line agents reported AutoEnforce automated 35% of the scenarios they encountered. At 18 months we are at 55%. Our Policy Chiefs think we'll be at 80% within three years. They went from seeing several new scenarios daily, to weekly, to now only seeing a few new scenarios each month. Amazing! Now they have time to do what they really love, drill down on really tough cases!
We asked all of our enforcement staff, their managers and policy staff whether the AutoEnforce system has made them Less Likely, Same, More Likely or Far More Likely to remain at the agency longer than previously thought. 87% said they were "Far More Likely" to retain. Early skeptics have indicated AutoEnforce is the greatest innovation they had seen in modernizing government.
Our efficiency has gone through the roof. We were able to reduce our budget while productivity and employee satisfaction both shot up.
State Enterprise Services: Three years ago our Risk Insurance Pool asked us to enable all the political subdivisions in our State to implement AutoEnforce. So far we have on-boarded 16 enforcement divisions from four cities and twelve state agencies. AutoEnforce worked with each one to identify the enforcement taxonomy for each agency and our team took it from there. The enforcement entities are thrilled. They report that the Service Fees they pay are a small fraction of what they are saving. Reduced civil rights insurance claim expenses lowered their rates. But more importantly they are reporting a sharp increase in support from the regulatory communities they serve.